Cleveland Utilities Grid Modernization/Fiber Project Update - Fielding Work Continues  Saturday, March 2, 2024

Cleveland Utilities (CU) began the engineering portion for CU’s Grid Modernization and Broadband Project for its electric customers in the fall of 2023. CU has selected FiberRise-Entrust of Huntsville, AL, to engineer and manage construction of the fiber optic system.  

The FiberRise-Entrust team will have crews resuming field work (various inspections/assessment tasks) on Saturday, March 2, 2024, to optimize the fiber design routes. As a reminder, this phase of the project may require physically visiting each pole owned by CU in its electric service footprint. FiberRise-Entrust may also need to access properties at an electric customer’s residence/business to verify best routes for designing fiber to reach a home/business based on how power is currently provided to the location. All activity will occur outside of the home/business and will be very typical to CU’s meter/equipment inspection activities.  

Crews will be working in various areas of the electric service territory Monday through Saturday from 7 a.m. until dark until further notice. 

FiberRise-Entrust employees/contractors will have an identification letter and Cleveland Utilities logos on their vehicles. Again, FiberRise-Entrust is an authorized consultant working on behalf of CU.

Additionally, in the very near future Cleveland Utilities will be launching a new portion of its website where customers are able to track the progress of this project so that they are able to determine when broadband services will be available in their area. This new section of the website will also allow customers the opportunity to register for updates/announcements and pre-sign up for services as they become available.

Should you have any questions, please contact Cleveland Utilities 24/7 Call Center at (423) 472-4521.  We greatly appreciate your understanding and cooperation as we strive to enhance reliability and connectivity in our community.