Fiber Construction Process at Cleveland Utilities

March 24, 2025

CU Fiber Construction Process

At Cleveland Utilities (CU), one of the most critical steps in achieving our 100% fiber network is our fiber construction process.


How CU is Installing Fiber Lines

There are two primary methods for installing fiber-optic cables: underground or aerial.  Generally, CU’s fiber optic cables will follow the same path as the electric lines. Thus, if the electric lines are underground, the fiber lines will also be underground. If the electric lines are overhead, the fiber lines will be overhead as well.


Why True Fiber is Better

Unlike hybrid networks that combine fiber with outdated copper or coaxial lines, a true fiber-optic network delivers unmatched performances. Here’s why:

  • Symmetrical Speeds – Enjoy equal upload and download speeds, ideal for streaming, gaming, and remote work.
  • Higher Bandwidth – Fiber can handle significantly more data, ensuring smooth performance even with multiple devices connected.
  • Faster Load Times – Experience minimal lag, perfect for streaming, video conferencing, and online gaming.
  • Less Interference – Unlike copper, 100% fiber is resistant to electromagnetic interference, ensuring a stable and uninterrupted connection.


Step-by-Step of CU’s Process

  1. Planning - Before digging begins, extensive planning takes place to map out the most efficient routes for fiber installation. Our team works diligently to ensure compliance with state and local regulations.
  2. Locating and Marking Utilities - To help prevent damage to existing infrastructure, CU makes a One-Call request through Tennessee 811 for all underground utility lines such as water, gas, and electricity to be marked. This step is completed before any excavation begins to ensure our fiber installation does not interfere with essential services.
  3. Trenching and Boring-Depending on the environment, we use one of two

    methods.

  • Traditional Trenching – A narrow trench is dug to lay fiber conduit, then carefully refilled.
  • Directional Boring – Used in sensitive areas, this technique allows fiber to be installed with minimal surface disruption.

4.  Installing Conduit and Fiber - Once the path is ready, high-quality fiber optic
    cables are installed inside protective conduits to ensure durability and
    resistance to environmental factors. This step is essential for the future of our      network and will be a key factor in keeping it strong for decades to come.

5. Splicing and Testing- After fiber is in place, our technicians carefully splice the
    fiber strands. Rigorous testing is then conducted to secure seamless
    connectivity. This ensures that every home and business will receive optimal
    speed and reliability.

6. Restoration- We take pride in leaving areas as we found them—or better. After
    installation, we restore roads, sidewalks, and landscapes to their original
    condition, ensuring minimal disruption to the community.


Minimizing Disruptions During Installation

Cleveland Utilities understands that infrastructure upgrades can be inconvenient, which is why we take every precaution to minimize disruptions while installing underground fiber lines. Our crews work diligently to ensure a smooth process with as little impact as possible.


Advanced trenchless technologies like directional boring are used to reduce road closures and surface damage. We strive to complete each phase efficiently, while also maintaining the highest safety and quality standards. Our goal is to enhance connectivity without compromising the daily lives of our customers, making the transition to a 100% fiber network as seamless as possible.


What This Means for Cleveland Utilities Customers

Cleveland Utilities is building a fiber network that will support our community for generations. This initiative not only enhances internet speed and reliability but also strengthens our electric grid infrastructure. Our fiber network will improve utility management and assist with faster electric restoration times during power outages.


CU’s fiber network is paving the way for a more connected Cleveland. Stay tuned for updates as we continue to expand.


For more information on our fiber services, visit our website or contact us at 423-472-4521 today!

By Amy Ensley January 8, 2026
Cleveland, Tenn.- December 22, 2025 — The Tennessee Valley Authority (TVA) and Cleveland Utilities are proud to announce a significant energy efficiency milestone at the Horizon Square Preservation Apartment Complex. This is a multi-family complex located on Georgetown Road NW. In recognition of the property’s commitment to reducing energy use and improving resident comfort, TVA and Cleveland Utilities are awarding a $31,500 rebate following the replacement of 63 HVAC systems at the complex. Horizon Square Apartments is now recognized as the largest residential multi-family energy efficiency project completed in the TVA service territory to date. DynaMech Heating, Cooling, Electrical & Plumbing completed the project. The HVAC upgrade is expected to deliver substantial energy savings, with an estimated 46,256 kilowatt-hours (kWh) of gross energy savings in the first year alone. This rebate underscores TVA and Cleveland Utilities’ shared commitment to advancing energy efficiency across the region—helping property owners lower operating costs while providing residents with a more comfortable and sustainable living environment. “We are proud to support projects like Horizon Square Preservation that not only enhance the quality of life for residents but also contribute to a more sustainable future,” said Dan Pratt, TVA Senior Vice President of Customer & Stakeholder Relations. “This collaboration showcases our commitment to energy efficiency and highlights the substantial savings we can achieve together.” We are proud to partner with TVA to award this rebate to our customer and recognize their commitment to energy efficiency,” said Tim O. Henderson, President/CEO of Cleveland Utilities. “Projects like this deliver meaningful energy and cost savings that will benefit both the property and its residents for years to come.” DynaMech, the contractor responsible for the HVAC installations, played a critical role in the success of the project. Their technical expertise and dedication to quality ensured that the upgrades were completed efficiently and to a high standard. “We are excited to see the positive impact of our work at Horizon Square,” said Austin Blanchard, Owner. “This project reflects our dedication to delivering energy-efficient solutions that benefit both property owners and residents.”  Horizon Square Apartments’ investment in energy efficiency demonstrates a strong commitment to sustainability in the Cleveland community. The successful partnership between TVA, Cleveland Utilities, contractors and property owners highlight what can be accomplished when organizations work together to support energy-saving initiatives that promote long-term environmental and economic benefits. About Tennessee Valley Authority (TVA) The Tennessee Valley Authority is the nation’s largest public power supplier, delivering energy to more than 10 million people across seven southeastern states. TVA has one of the most diverse energy systems – including nuclear, hydro, coal, gas, solar and advanced technologies. TVA is making significant investments in its power system toward new generation and transmission. TVA is a corporate agency of the United States, receiving no taxpayer funding, deriving virtually all of its revenues from sales of electricity. TVA maintains some of the lowest energy costs and highest reliability in the nation. TVA’s residential rates are lower than those paid by 80% of customers of the top 100 U.S. utilities, and its industrial rates are lower than those paid by over 90% of customers of the top 100 U.S. utilities. In addition, TVA provides flood control, navigation, and land management for the Tennessee River system, and assists local power companies and state and local governments with economic development and job creation. Learn more at tva.com. About Cleveland Utilities Cleveland Utilities is a multi-service utility company in Cleveland, Tennessee providing electric, water, wastewater and fiber services. It strives to be an organization of the highest quality and meet the evolving utility needs of the community. Since 1939, Cleveland Utilities has consistently contributed to the local community and is committed to excellence and professionalism while serving their customers. About DynaMech HVAC, Electrical, and Plumbing service company based in Cleveland, TN and serving the surrounding area. Visit https://calldynamech.com to learn more.
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