CUA Transitioning to Wastewater Capacity Fee Model July 1, 2026

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What Is True Fiber-to-the-Home?

Cleveland Utilities would like to inform customers of an update regarding cash payments due to the ongoing national penny shortage. Any cash payments made at Cleveland Utilities will be rounded to the nearest nickel. This adjustment only applies to customers paying with cash and is intended to help streamline transactions while pennies remain in limited supply nationwide. How the Rounding Process Works To make this transition simple and customer-friendly: If a cash payment rounds up and results in a small overage, customers may choose to apply the credit toward their next month’s bill. If the amount rounds down, any remaining balance under $1.00 can be carried forward to the next month without penalty. Electronic payments, checks, debit cards, credit cards, online payments, bank drafts, and other non-cash payment methods will not be affected and will continue to process for the exact billed amount. This adjustment is designed to minimize inconvenience while adapting to the reduced circulation of pennies across the country.  We appreciate our customers’ understanding and continued support.

Cleveland Utilities (CU) is proud to announce the completion of its fiber network construction, marking a major milestone in delivering high-speed, reliable internet service to the Cleveland community. With this achievement, 100% of Cleveland Utilities electric customers now have access to CU Fiber Internet. This expansion represents a significant investment in the community, providing residents and businesses with the area’s only 100% fiber-to-the-premise network, backed by local customer service. CU Fiber Internet also offers straightforward, transparent, customer-friendly service with no contracts, no data caps, symmetrical upload and download speeds, and no late fees or penalties. The only exception to current service availability is for certain multi-tenant dwellings, such as apartment complexes and similar properties. In these cases, Cleveland Utilities must first obtain permission from property owners. Additionally, specialized engineering work is required for CU internet service delivery within these type properties. CU is actively working with property owners to get fiber service to multi-tenant dwellings as quickly as possible. “We are incredibly grateful for the overwhelming support and positive feedback from our customers throughout this project,” said Tim O. Henderson, Cleveland Utilities President/CEO. “This milestone would not have been possible without the trust and support of our local leaders and entire community.”  Customers are encouraged to make the switch to CU fiber today and experience fast, reliable, locally supported fiber internet service. To learn more or sign up for service, visit fiber.clevelandutilities.com or call 423-472-4521.

NOTICE IS HEREBY GIVEN to all interested members of the public that Cleveland Utilities Authority will hold an open, Public Informational Session on Friday, February 27, 2026, at 2:00 p.m. in the Tom Wheeler Training Center, 2455 Guthrie Avenue NW, Cleveland, TN, 37311 The purpose of this meeting is to provide information regarding Cleveland Utilities Authority’s budget, capital projects, and fees. An individual that wishes to speak must sign up at least twenty-four (24) hours prior to the meeting start time by calling (423) 478-9330. Also visit www.clevelandutilities.com for more information.

CU Sends Mutual Aid Crews to Harriman, TN and Nashville, TN Following Winter Storm Fern

Upcoming Change to CU Wastewater Billing Effective July 1, 2026

Cleveland, Tenn.- December 22, 2025 — The Tennessee Valley Authority (TVA) and Cleveland Utilities are proud to announce a significant energy efficiency milestone at the Horizon Square Preservation Apartment Complex. This is a multi-family complex located on Georgetown Road NW. In recognition of the property’s commitment to reducing energy use and improving resident comfort, TVA and Cleveland Utilities are awarding a $31,500 rebate following the replacement of 63 HVAC systems at the complex. Horizon Square Apartments is now recognized as the largest residential multi-family energy efficiency project completed in the TVA service territory to date. DynaMech Heating, Cooling, Electrical & Plumbing completed the project. The HVAC upgrade is expected to deliver substantial energy savings, with an estimated 46,256 kilowatt-hours (kWh) of gross energy savings in the first year alone. This rebate underscores TVA and Cleveland Utilities’ shared commitment to advancing energy efficiency across the region—helping property owners lower operating costs while providing residents with a more comfortable and sustainable living environment. “We are proud to support projects like Horizon Square Preservation that not only enhance the quality of life for residents but also contribute to a more sustainable future,” said Dan Pratt, TVA Senior Vice President of Customer & Stakeholder Relations. “This collaboration showcases our commitment to energy efficiency and highlights the substantial savings we can achieve together.” We are proud to partner with TVA to award this rebate to our customer and recognize their commitment to energy efficiency,” said Tim O. Henderson, President/CEO of Cleveland Utilities. “Projects like this deliver meaningful energy and cost savings that will benefit both the property and its residents for years to come.” DynaMech, the contractor responsible for the HVAC installations, played a critical role in the success of the project. Their technical expertise and dedication to quality ensured that the upgrades were completed efficiently and to a high standard. “We are excited to see the positive impact of our work at Horizon Square,” said Austin Blanchard, Owner. “This project reflects our dedication to delivering energy-efficient solutions that benefit both property owners and residents.”  Horizon Square Apartments’ investment in energy efficiency demonstrates a strong commitment to sustainability in the Cleveland community. The successful partnership between TVA, Cleveland Utilities, contractors and property owners highlight what can be accomplished when organizations work together to support energy-saving initiatives that promote long-term environmental and economic benefits. About Tennessee Valley Authority (TVA) The Tennessee Valley Authority is the nation’s largest public power supplier, delivering energy to more than 10 million people across seven southeastern states. TVA has one of the most diverse energy systems – including nuclear, hydro, coal, gas, solar and advanced technologies. TVA is making significant investments in its power system toward new generation and transmission. TVA is a corporate agency of the United States, receiving no taxpayer funding, deriving virtually all of its revenues from sales of electricity. TVA maintains some of the lowest energy costs and highest reliability in the nation. TVA’s residential rates are lower than those paid by 80% of customers of the top 100 U.S. utilities, and its industrial rates are lower than those paid by over 90% of customers of the top 100 U.S. utilities. In addition, TVA provides flood control, navigation, and land management for the Tennessee River system, and assists local power companies and state and local governments with economic development and job creation. Learn more at tva.com. About Cleveland Utilities Cleveland Utilities is a multi-service utility company in Cleveland, Tennessee providing electric, water, wastewater and fiber services. It strives to be an organization of the highest quality and meet the evolving utility needs of the community. Since 1939, Cleveland Utilities has consistently contributed to the local community and is committed to excellence and professionalism while serving their customers. About DynaMech HVAC, Electrical, and Plumbing service company based in Cleveland, TN and serving the surrounding area. Visit https://calldynamech.com to learn more.

Cleveland Utilities Launches New Fiber Telephone Services