Cleveland Utilities Announces Adjustments to Water Loss Protection Program Fees Effective July 1, 2025

Cleveland Utilities (CU) is committed to ensuring the highest standards of service and protection for its valued customers. In line with this commitment, Cleveland Utilities offers a Water Loss Program designed to help customers with the potentially high and unexpected repairs/costs associated with water leaks. Effective July 1, 2025, CU is announcing an adjustment to the associated fees for this program. These changes are necessary to continue offering robust protection amidst rising costs.

Since the inception of the Water Loss Program in April of 2020, the price has held steady. CU takes rate increases seriously and only implements change when necessary. This is the public utility model, working hard to keep rates as low as possible.

Basic Water Loss Protection (Opt-Out Program)
The Basic Water Loss Protection Program will increase from $1.00 per month to $2.00 per month effective July 1, 2025. Basic coverage is designed to safeguard customers against unexpected water loss, ensuring greater peace of mind. All customers are automatically enrolled in the basic program and will experience the $1.00 increase unless they have previously opted out.  Customers who have opted out of the basic program but wish to take advantage of this added protection can re-enroll by contacting Cleveland Utilities. 

Enhanced Water Loss Protection Program (Opt-In Program)
For those seeking additional coverage, Cleveland Utilities offers an optional Advanced Water Loss Protection Program. Effective July 1, 2025, the fee for this program will increase from $10.00 per month to $15.00 per month. Customers currently enrolled in the Enhanced Program will experience the $5.00 increase automatically. However, customers always have the option to continue with extra protection or disenroll from the program.

For those interested in additional information or assistance with enrollment options, Cleveland Utilities Customer Service Team is available at (423) 472-4521 to provide support and assist with any questions. Details of the program offerings can be found at https://www.clevelandutilities.com/water-loss-program

If customers don’t participate in either option, and a leak occurs, they will be responsible for the bill, repairs, and any other costs that may occur.

Cleveland Utilities thanks its customers for their understanding and continued partnership.