Cleveland Utilities Latest News

Cleveland Utilities (CU) Completes Fiber Network Construction; CU Fiber Internet Now Available to All CU Electric Customers

Wed, 18 Mar 2026 15:23:49 GMT

Cleveland Utilities (CU) is proud to announce the completion of its fiber network construction, marking a major milestone in delivering high-speed, reliable internet service to the Cleveland community. With this achievement, 100% of Cleveland Utilities electric customers now have access to CU Fiber Internet.

This expansion represents a significant investment in the community, providing residents and businesses with the area’s only 100% fiber-to-the-premise network, backed by local customer service. CU Fiber Internet also offers straightforward, transparent, customer-friendly service with no contracts, no data caps, symmetrical upload and download speeds, and no late fees or penalties.

The only exception to current service availability is for certain multi-tenant dwellings, such as apartment complexes and similar properties. In these cases, Cleveland Utilities must first obtain permission from property owners. Additionally, specialized engineering work is required for CU internet service delivery within these type properties. CU is actively working with property owners to get fiber service to multi-tenant dwellings as quickly as possible.

“We are incredibly grateful for the overwhelming support and positive feedback from our customers throughout this project,” said Tim O. Henderson, Cleveland Utilities President/CEO. “This milestone would not have been possible without the trust and support of our local leaders and entire community.”

Customers are encouraged to make the switch to CU fiber today and experience fast, reliable, locally supported fiber internet service.

To learn more or sign up for service, visit fiber.clevelandutilities.com or call 423-472-4521.

Public Informational Session Invitation

Tue, 17 Feb 2026 20:17:28 GMT

NOTICE IS HEREBY GIVEN to all interested members of the public that Cleveland Utilities Authority will hold an open, Public Informational Session on Friday, February 27, 2026, at 2:00 p.m. in the Tom Wheeler Training Center, 2455 Guthrie Avenue NW, Cleveland, TN, 37311

The purpose of this meeting is to provide information regarding Cleveland Utilities Authority’s budget, capital projects, and fees.

An individual that wishes to speak must sign up at least twenty-four (24) hours prior to the meeting start time by calling (423) 478-9330. Also visit www.clevelandutilities.com for more information.

Cleveland Utilities (CU) Deploys Mutual Aid Crews Following Winter Storm Fern

Mon, 09 Feb 2026 14:50:24 GMT

CU Sends Mutual Aid Crews to Harriman, TN and Nashville, TN Following Winter Storm Fern

Cleveland Utilities recently deployed two electric line crews through mutual aid agreements to assist fellow public power utilities with power restoration efforts following damage resulting from Winter Storm Fern.

The first five-member crew—Eric Smith, Colt Fernandez, Brandon Ingram, Gus Miller, and Dan Whitlock—departed on Monday, January 26, to assist Harriman Utility Board. The crew returned home on Thursday, January 29.

A second five-member crew—Anthony Hicks, Dalton Montgomery, Bill Raulston, Zach Trew, Shane Ware —was deployed on Friday, January 30, to support Nashville Electric Service. This crew remained on assignment through the week and returned on Saturday, February 7.

During restoration events, crews work long hours, often in challenging conditions, to help restore electric service. Their skill and dedication are vital in bringing communities back online.

Cleveland Utilities is grateful for employees who never hesitate to answer the call to assist fellow utilities during times of need. Their willingness to serve reflects the strength of the public power model—utilities helping utilities when communities need it most.

“Our thoughts and prayers remain with all those impacted by Winter Storm Fern,” said Tim O. Henderson, CU President/CEO. “We are proud of our crews for representing Cleveland Utilities with professionalism, skill, and a true spirit of service. Mutual aid plays a vital role in helping communities recover more quickly during times of widespread devastation, and we are proud to support these restoration efforts.”

Important Reminder: Wastewater Cap Elimination Effective July 1, 2026

Wed, 04 Feb 2026 16:31:35 GMT

Upcoming Change to CU Wastewater Billing Effective July 1, 2026

Cleveland Utilities wants to remind customers about the upcoming change to its residential wastewater billing, effective July 1, 2026.

As previously announced, CU wastewater billing currently includes a 14-unit cap during the months of April through November. Beginning July, 1, 2026, this cap will be eliminated, and wastewater charges will be based on actual water usage.

14 units of water = approximately 10,472 gallons

Plan Ahead: Consider an Irrigation Meter

Customers who use water outdoors (lawn watering, gardens, washing vehicles, etc.) may benefit from installing an irrigation meter, which measures water that does not flow into the sewer system.

As part of this transition and to help customers prepare:

CU reduced the cost of irrigation meters on September 1, 2025
Irrigation meters are now priced the same as a standard residential water meter. Visit https://www.clevelandutilities.com/billing-rate-information (scroll down to Rate Schedules section and click Water Rate Schedule).

Typically, customers who use more than 14 units of water per month may see the greatest benefit from installing an irrigation meter.

Helpful Resources

CU’s website includes a Breakeven Calculator that can help customers determine if installing an irrigation meter makes sense. Please visit https://www.clevelandutilities.com/residential-irrigation-calculator to see if it could be beneficial to install one at your residence.
CU representatives can assist with water usage history and questions.

Cleveland Utilities is committed to educating customers and ensuring a smooth transition.

For more information, customers are encouraged to contact Cleveland Utilities 24/7 Call Center at (423) 472-4521.

TVA and Cleveland Utilities Celebrate Major Energy Efficiency Milestone at Horizon Square Apartments

Thu, 08 Jan 2026 21:36:36 GMT

Cleveland, Tenn.- December 22, 2025 — The Tennessee Valley Authority (TVA) and Cleveland Utilities are proud to announce a significant energy efficiency milestone at the Horizon Square Preservation Apartment Complex. This is a multi-family complex located on Georgetown Road NW. In recognition of the property’s commitment to reducing energy use and improving resident comfort, TVA and Cleveland Utilities are awarding a $31,500 rebate following the replacement of 63 HVAC systems at the complex.

Horizon Square Apartments is now recognized as the largest residential multi-family energy efficiency project completed in the TVA service territory to date. DynaMech Heating, Cooling, Electrical & Plumbing completed the project. The HVAC upgrade is expected to deliver substantial energy savings, with an estimated 46,256 kilowatt-hours (kWh) of gross energy savings in the first year alone.

This rebate underscores TVA and Cleveland Utilities’ shared commitment to advancing energy efficiency across the region—helping property owners lower operating costs while providing residents with a more comfortable and sustainable living environment.

“We are proud to support projects like Horizon Square Preservation that not only enhance the quality of life for residents but also contribute to a more sustainable future,” said Dan Pratt, TVA Senior Vice President of Customer & Stakeholder Relations. “This collaboration showcases our commitment to energy efficiency and highlights the substantial savings we can achieve together.”

We are proud to partner with TVA to award this rebate to our customer and recognize their commitment to energy efficiency,” said Tim O. Henderson, President/CEO of Cleveland Utilities. “Projects like this deliver meaningful energy and cost savings that will benefit both the property and its residents for years to come.”

DynaMech, the contractor responsible for the HVAC installations, played a critical role in the success of the project. Their technical expertise and dedication to quality ensured that the upgrades were completed efficiently and to a high standard.

“We are excited to see the positive impact of our work at Horizon Square,” said Austin Blanchard, Owner. “This project reflects our dedication to delivering energy-efficient solutions that benefit both property owners and residents.”

Horizon Square Apartments’ investment in energy efficiency demonstrates a strong commitment to sustainability in the Cleveland community. The successful partnership between TVA, Cleveland Utilities, contractors and property owners highlight what can be accomplished when organizations work together to support energy-saving initiatives that promote long-term environmental and economic benefits.

About Tennessee Valley Authority (TVA)
The Tennessee Valley Authority is the nation’s largest public power supplier, delivering energy to more than 10 million people across seven southeastern states. TVA has one of the most diverse energy systems – including nuclear, hydro, coal, gas, solar and advanced technologies. TVA is making significant investments in its power system toward new generation and transmission. 

TVA is a corporate agency of the United States, receiving no taxpayer funding, deriving virtually all of its revenues from sales of electricity. TVA maintains some of the lowest energy costs and highest reliability in the nation. TVA’s residential rates are lower than those paid by 80% of customers of the top 100 U.S. utilities, and its industrial rates are lower than those paid by over 90% of customers of the top 100 U.S. utilities. In addition, TVA provides flood control, navigation, and land management for the Tennessee River system, and assists local power companies and state and local governments with economic development and job creation. Learn more at tva.com.

About Cleveland Utilities
Cleveland Utilities is a multi-service utility company in Cleveland, Tennessee providing electric, water, wastewater and fiber services. It strives to be an organization of the highest quality and meet the evolving utility needs of the community. Since 1939, Cleveland Utilities has consistently contributed to the local community and is committed to excellence and professionalism while serving their customers.

About DynaMech
HVAC, Electrical, and Plumbing service company based in Cleveland, TN and serving the surrounding area. Visit https://calldynamech.com to learn more.

Cleveland Utilities Announces Launch of New Fiber Telephone Service for Home and Business

Wed, 26 Nov 2025 16:28:08 GMT

Cleveland Utilities Launches New Fiber Telephone Services

[Cleveland, TN] — [November 25, 2025] — Cleveland Utilities (CU) is proud to announce the launch of its new fiber-based telephone services . Residential and commercial customers can expect exceptional call clarity, reliability, and performance. Powered by the area’s only 100% fiber-optic network, CU’s new fiber phone services mark a significant step forward in providing next-generation communication solutions to the community of Cleveland.

The following service options are currently available:

Residential Fiber Telephone Service — $24.99 Per Month

One additional residential line can be added for $19.99

Commercial Fiber Telephone Service — $29.99 Per Month

Up to nine additional commercial lines can be added for $19.99 each

CU’s telephone services include a full suite of calling features and unlimited nationwide long distance. Enjoy crystal-clear voice quality and exceptional reliability, all supported by the power of our fiber network.

Future-Ready Expansions

CU will also be providing commercial hosted phone services in the near future —ideal for organizations seeking robust communication systems with advanced features.

A Commitment to Community Connectivity

“Our mission has always been to deliver reliable, modern infrastructure that strengthens our community,” said Tim O. Henderson, President/CEO. “With the launch of fiber telephone services, we’re giving residents and businesses the tools they need to stay connected with unmatched clarity and dependability.”

Customers interested in learning more or getting signed up can visit fiber.clevelandutilities.com or contact our customer service team at (423) 472-4521 .

Cleveland Utilities Connects to Fast Charge TN and Regional Fast Charge Network

Fri, 24 Oct 2025 18:18:36 GMT

Driving Electric in Tennessee Just Got Easier

Cleveland, TN – October 24, 2025 - Cleveland Utilities (CU) is unleashing American energy by installing six fast chargers at its main campus parking lot located at 2450 Guthrie Avenue as part of the Fast Charge TN Network, a partnership between the Tennessee Valley Authority (TVA) and the Tennessee Department of Environment and Conservation (TDEC), and Seven States Power Corporation.

This foundational network of public fast charging stations along interstates and major highways is focused on both urban and rural communities, and has grown to over 100 charging stations at more than 50 locations. Access to reliable and cost-effective charging is critical to consumers considering EVs. This voluntary program enables local communities to provide additional refueling options for residents and travelers, supporting local businesses near charging locations.

“We prioritized participating in Fast Charge TN because we want to make it easy for people to choose EVs, helping our community benefit from the environmental and economic benefits of electric transportation,” said Tim O. Henderson, President/CEO of CU. The funding from TVA and TDEC made it possible for CU to add fast chargers in our community by providing 80% of the project cost.”

TVA and TDEC have brought together local power companies, state and local government partners, and others to support residents who choose to go electric. The benefits of EVs to the Tennessee Valley region are significant:

Economic development : The Tennessee Valley has attracted significant investment in electric automotive manufacturing, with over 14,000 related jobs created in the past decade.

Environmental considerations : Each EV in our region can reduce carbon emissions by utilizing TVA’s diverse energy portfolio, which is one of the lowest-carbon power systems in the nation.

Consumer savings : Drivers realize fuel and maintenance cost savings from EVs. Local refueling contributes $120 million to the local economy.

“At TVA, we’ve moved far beyond connecting communities with power lines,” said Monika Beckner, Vice President of TVA EnergyRight. “Today, EVs use our clean, low-cost, reliable electricity to connect communities and commerce across our region. Supporting the expansion of EV charging infrastructure allows TVA to save drivers money and attract good jobs and tourism – all powered by electricity from TVA and your local power company.”

“Tennessee’s air is cleaner as measured by federal air quality standards than it has been in generations, and a clean environment helps drive economic development,” TDEC Deputy Commissioner Greg Young said. “TDEC is partnering with TVA and Cleveland Utilities on the development of this station to continue Tennessee’s environmental and economic momentum while further entrenching our state as the epicenter of the electric vehicle transition.”

“Seven States is trusted by local power companies across the Tennessee Valley to deliver EV charging technology for their consumers,” said Betsey Kirk McCall, President and CEO of Seven States Power Corporation. “Impactful partnerships like this benefit the local community, regional economy and global environment for years to come.”

“This charging location does more than charge cars -- it connects Cleveland to the Fast Charge Network and plays an important role in putting our region on the leading edge of the new electric economy,” said Henderson.

To learn more about the Fast Charge Network, explore cost differences between vehicle types, or locate EV charging stations on your travel route, check out EnergyRight.com/ev .

Additional information about Fast Charge TN is available at TN.gov/EVFastCharge .

Cleveland Utilities Announces Fiber Network Repairs in Foxfire Subdivision Following Damage from Competing Provider

Mon, 11 Aug 2025 12:44:04 GMT

CU Discovers Damage to Its Fiber Network in Foxfire

Update September 8, 2025:

Last month, Cleveland Utilities (CU) discovered that a subcontractor working on behalf of a competing internet provider had damaged CU's fiber facilities in multiple locations throughout Foxfire Subdivision.

We are pleased to report that repairs to CU's fiber network in this area have been scheduled for Friday, September 12, 2025, beginning at 12:01 a.m. The full repair is estimated to take approximately four to five hours.

During this time, CU fiber customers in Foxfire Subdivision will experience a temporary service outage . We have intentionally scheduled this work during overnight hours in an effort to minimize disruption for our fiber customers in the neighborhood.

Although this damage was caused by factors beyond our control, CU remains fully committed to delivering the high standards of quality and reliability that our customers expect and deserve.

Following the completion of these repairs, CU will resume new CU fiber installations for any Foxfire residents interested in subscribing to CU's fiber internet service. Customer can sign up at fiber.clevelandutilities.com

We appreciate the continued patience and understanding of Foxfire residents as we complete this necessary rebuild.

See original post below

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Original Post: August 11, 2025

Several months ago, Cleveland Utilities (CU) successfully completed the construction of its new fiber network in the Foxfire Subdivision, marking a significant investment in bringing another option for high-speed internet access and enhanced electric reliability to residents in the neighborhood.

Shortly after CU's project was finalized, another competing area internet service provider began upgrading its own fiber infrastructure in that same neighborhood. During the week of August 4, 2025, CU discovered a subcontractor working on behalf of the competing provider had damaged CU's fiber facilities in multiple locations throughout the subdivision.

The extent of the damage is such that CU now has no choice but to reconstruct the damaged parts of its fiber system in the impacted area. This is an unfortunate and frustrating situation for both CU and our Foxfire neighbors.

We sincerely apologize for the inconvenience and disruption this causes. We understand how disappointing it is for customers to experience another round of construction, particularly when CU’s work has already been completed.

At the time the damage was discovered, CU had already launched internet service in the subdivision. However, due to the necessary reconstruction, there will be a delay in connecting any new customers until the infrastructure is replaced. A project timeline is not yet available, but updates will be provided as soon as they are determined.

While this situation was caused by external factors beyond CU’s control, we remain fully committed to delivering the high standards of quality and reliability that customers expect and deserve. Rebuilding our network in Foxfire is necessary to ensure long-term service performance and network integrity.

Again, we deeply regret the circumstances and thank residents for their patience and understanding as we work to prepare for this necessary rebuild.

Cleveland Utilities Partners with Local UPS Store as Authorized Return Location for CU Fiber Equipment

Fri, 08 Aug 2025 14:01:05 GMT

The UPS Store in Farmland Corner Shopping Center an Authorized Location for CU Fiber Equipment Returns

Cleveland Utilities (CU) is pleased to announce a partnership with The UPS Store, located in the Farmland Corner Shopping Center. The store is now an authorized location for CU fiber equipment returns.

Customers who need to return their CU Fiber equipment can now do so conveniently at the following location:

The UPS Store Information
Address : 114 Stuart Rd NE, Cleveland, TN 37312
UPS Store Hours : Monday – Friday: 8:30 AM to 7:00 PM
Saturday: 9:00 AM to 2:30 PM
Sunday: 10 AM to 3:00 PM

CU is committed to making every aspect of our fiber experience as smooth as possible. This partnership with the UPS Store adds a new level of convenience for customers by providing a local, trusted location for equipment returns. The new return option aims to provide customers with more flexibility when discontinuing their CU Fiber service.

Customers can also return fiber equipment to the Cleveland Utilities main office located at 2450 Guthrie Avenue, Cleveland, TN 37311, Monday through Friday, 8:00 AM to 5:00 PM.

For questions or more information about CU Fiber service and equipment returns, customers can call (423) 472-4521.

Cleveland Utilities Partners with Fiber Gaming Network

aensley@clevelandutilities.com (Amy Ensley) — Fri, 25 Jul 2025 17:33:47 GMT

The Game Is On: Join Fiber Gaming Network Today!

Cleveland Utilities (CU) is excited to announce it has partnered with Fiber Gaming Network (FGN) to bring its active fiber internet customers free access to exclusive e-sports events and virtual game nights.

FGN hosts a series of online gaming events every week featuring popular games such as Super Smash Bros Ultimate, Minecraft, Fortnite, Rocket League, and more. Participating players must register beforehand to compete in events or watch the livestreams, where they can score exciting giveaways.

“We’re thrilled to partner with FGN to offer our fiber customers a unique gaming experience that takes full advantage of our fiber network’s speed and reliability,” said Tim Henderson, President/CEO of Cleveland Utilities. “With FGN, our customers can enjoy a seamless online gaming experience while competing with gamers from all over the country.”

According to a 2021 study, fiber internet is 10 times faster than cable and offers better latency, resulting in a smoother and more responsive online gaming experience. This partnership between CU and FGN highlights the importance of fiber internet for online gaming and solidifies CU’s position as a forerunner in providing top-quality internet service.

“FGN is excited to partner with CU to offer gamers exciting online gaming experiences,” said Robert Gilbert, co-founder of Fiber Gaming Network. “With their fiber internet offering, CU is uniquely positioned to be an e-sports leader in the community, and we’re excited to bring a lot of extra value to gamers in the area.”

For more information on FGN and to register for the upcoming gaming events, visit FiberGamingNetwork.com.

What Are Symmetrical Speeds and Why Are They Essential?

aensley@clevelandutilities.com (Amy Ensley) — Mon, 21 Jul 2025 19:16:18 GMT

Symmetrical Speeds Explained!

When you’re shopping for an internet provider, you may notice complicated-sounding terms. Some are easier to understand, like “download speed,” which is the metric most people look for when choosing an internet provider and plan. Beyond the eye-catching download speed, however, is another important internet feature that is sometimes overlooked: “symmetrical speeds.”

Now, if “symmetrical speeds” sounds a bit technical, you’re not alone! Below, let’s take a closer look at what symmetrical internet speeds are—and, more importantly, why you should care about them when choosing an internet provider. Whether you're streaming on your TV, video conferencing, working remotely, gaming, or simply sharing large content and files, symmetrical speeds, like those offered by Cleveland Utilities’ advanced fiber network, can dramatically improve your online experience!

Understanding Download vs. Upload Speeds

We’ll begin with some basic definitions, starting with “download speed,” which simply refers to how fast data is transferred from the internet to your device. This includes streaming videos, browsing websites, or downloading files, and most other everyday uses. An internet provider’s maximum download speeds per plan or tier frequently appear in their marketing materials and websites. It’s likely the measure you’re most familiar with when you shop.

Another key feature is your internet’s “upload speed,” or how fast you can send data from your device back to the internet. This includes sending emails with attachments, uploading files to cloud storage, livestreaming, video conferencing, and online gaming. Together, upload and download speeds are among the most essential metrics an internet user needs to know.

Symmetrical Internet Explained

It’s easy to forget that the internet is a two-way street. There are so many people who solely rely on maximum download speeds. Because of this, our goal is to inform our community about the importance of understanding other metrics when deciding on service providers and internet technology.

Data and information don’t just come from a far-off internet server; it also returns to you and your devices every time you click, type, game, or even speak through an internet-connected app or program.

The fancy term for that two-way street concept is “symmetrical internet.” Simply put, symmetrical speeds mean that your upload and download speed is the same. So, if you have a 500 Mbps symmetrical plan, you can both download and upload at 500 Mbps. One is not faster than the other.

As you will see below, symmetrical speeds make for a better online experience.

A Quick Look at Asymmetrical Internet

Traditionally, most internet service providers, especially those using cable or DSL technologies, offer “asymmetrical internet” speeds. As the name implies, with asymmetrical internet, the download speed is significantly faster than the upload speed. They are not equal as with a symmetrical connection.

For instance, with cable’s asymmetrical internet, you might have a 200 Mbps download speed but only 10 Mbps upload. For many applications, that massive divergence between download and upload speeds makes a considerable difference between solid, reliable, pristine internet performance and sluggish and downright aggravating online experiences.

Why Symmetrical Speeds Matter

You might be wondering whether all the hype around symmetrical internet is necessary. Like with many things, it depends on how you spend your time online.

Asymmetrical connections might be fine for casual browsing and streaming; however, symmetrical speeds have become essential in a world where users are uploading as much as they’re downloading. This is especially important in video conferences, telehealth, remote work, operating a business, content creation, or online gaming.

With asymmetrical internet—and its much slower upload speeds, you can expect frequent (and awkward) video freezes, blurry and distorted picture quality, or dropped video calls. This can become frustrating to your co-workers, friends and clients.

Here are several examples of how symmetrical internet is far more superior than traditional asymmetrical internet like cable or DSL:

Remote Work and Video Conferencing : The rise of remote work (and hybrid workplaces) has made high upload speeds all but required. Applications for video calls like Google Meet, Microsoft Teams, or Zoom, require a stable and fast upload stream to ensure clear video and audio quality, low latency and lag, and smooth screen sharing and collaboration.
Telehealth : Likewise, for telehealth consultations, high upload speed vastly improves the quality of any online medical appointment. Your appointment with your physician can run much smoother via fiber’s symmetrical internet.
Content Creation : Content creators and streamers, like those on TikTok or YouTube, often upload high-resolution videos in real time. This requires significant upload speed and bandwidth, especially when streaming in higher resolutions. Without symmetrical internet’s ample upload speed, streams can suffer from lag, pixelation, or complete disconnection, ruining the viewer experience and potentially costing followers or revenue.
Gaming : Online gamers also depend on faster upload speeds, which affect how quickly your actions are sent to the game server. Low upload speeds can lead to lag, delays, or disconnections, giving your opponents a major advantage.
Smart Homes and Offices : If you’ve been adding more smart devices to your home or office, you’ll want fiber’s symmetrical internet to keep them operating in real time without delay or interruption. With so many smart doorbells, smart thermostats, smart speakers, and other tech around the house today, having that extra upload speed and bandwidth will keep them running smoothly.

Cleveland Utilities Fiber Delivers Symmetrical Speeds

As you can see, having equally robust download and upload speeds can greatly enhance your online experience. Thankfully, Cleveland Utilities’ high-speed fiber network has the power to bring you symmetrical internet for just about any online application! And yes, our upload speeds are just as fast as our exceptional download speeds.

Whether you need quicker uploads of your own content, better video calls, or smoother movie and TV streaming, symmetrical internet can make a significant difference for you. If you have any questions about how Cleveland Utilities fiber can improve your internet, please reach to our knowledgeable representatives at (423) 472-4521 for more information.

Eaton’s Cleveland, Tennessee Facility Receives $13,200 TVA Incentive for Energy-Efficient HVAC Retrofit

aensley@clevelandutilities.com (Amy Ensley) — Fri, 18 Jul 2025 17:30:28 GMT

Eaton Cleveland Facility Receives TVA Incentive

Cleveland, TN — July 10, 2025 — Eaton Corporation’s manufacturing facility in Cleveland, Tennessee, has been awarded a $13,200 incentive through the Tennessee Valley Authority’s (TVA) EnergyRight® for Business & Industry Program in recognition of a recent HVAC equipment retrofit that will significantly enhance energy efficiency and reduce the site’s environmental footprint.

The retrofit project involved replacing existing HVAC systems with high-efficiency models designed to lower energy consumption, decrease operating costs, and improve indoor climate control for employees.

“The retrofit aligns with Eaton’s global commitment to sustainability and operational excellence,” said Michael Hitte, Facilities Manager, Eaton, Cleveland, TN. “This incentive reinforces the value of energy-efficient upgrades and our ongoing commitment to responsible manufacturing. We’re grateful for the support of TVA EnergyRight® and Cleveland Utilities in making it happen.”

TVA’s EnergyRight® for Business & Industry Program provides financial incentives and technical expertise to businesses across the Tennessee Valley to help them implement cost-effective energy-saving technologies. The $13,200 incentive awarded to Eaton reflects the measurable improvement in energy performance achieved through the HVAC upgrade.

“TVA launched our $1.5 billion energy efficiency and demand response program – one of the industry’s largest – to help companies like Eaton enhance operations while reducing environmental impact,” said Chari Buckner, TVA Director of Southeast Customer Relations. “Companies like Eaton understand the strategic value of energy conservation and we’re proud to collaborate with Cleveland Utilities to award this incentive.”

“Upgrading HVAC systems is one of the most impactful ways a business can improve its energy efficiency” said Tim Henderson, President/CEO of Cleveland Utilities. “It’s a privilege to join with TVA EnergyRight® to support our customer. This incentive will allow Eaton to make smart investments, reduce energy use, and operate more efficiently.”

Cleveland Utilities and TVA EnergyRight® offer incentives to commercial and industrial customers for a variety of energy upgrades. Businesses interested in learning more can visit www.EnergyRight.com/incentives or contact Cleveland Utilities at 423-472-4521 .

The Tennessee Valley Authority (TVA) and Cleveland Utilities (CU) Ask Customers to Conserve Energy

aensley@clevelandutilities.com (Amy Ensley) — Tue, 24 Jun 2025 16:10:23 GMT

TVA and CU Ask Customers to Voluntarily Conserve Energy During Period of Extreme Heat

UPDATE June 25, 2025, 6:15 PM: TVA has lifted the voluntary energy conservation request. Thank you to everyone who participated and helped to conserve energy during this period. Together our small steps can have a big impact.

..........................................

CLEVELAND, TN – June 24,2025, 9:00 AM

Power supplies are tightening as extremely high temperatures drive up energy use.

Together with the Tennessee Valley Authority (TVA), the generator of the electricity Cleveland Utilities distributes throughout its community, we are monitoring the upward trend in electricity use and its impact on the power supply. TVA is asking customers to voluntarily reduce the use of all non-essential electricity during this extreme heat period. This will help power providers across the Tennessee Valley to continue delivering reliable service during this period of exceptionally hot temperatures across the region.

This is a precautionary measure. Anytime we experience a period of extreme heat, it significantly increases the demand for electricity. Together with TVA, we are proactively taking steps to reduce energy consumption at our facilities and by also asking customers to take small practical steps that can have a big impact on our preparation to meet the demand for electricity.

Here are some quick and easy ways to conserve energy and stay cool:

Adjust your thermostat to a temperature that is just cool enough to keep you comfortable, and then consider bumping it up a degree. Each degree a thermostat is set above 75°F could lower your energy use by 10-15 percent.
Use floor and ceiling fans in conjunction with air conditioning, letting you raise your thermostat a few degrees and remain comfortable.
Use major appliances early in the morning or late at night. Make sure to maximize your loads; larger loads not only save you money but they also save time and energy.
Prepare your meals in microwaves or other small appliances, or use an outside grill to avoid heating up the house.
Lower your hot water heater temperature to 120°F and wash laundry with cold water. Water heating accounts for 15-20 percent of the energy consumed in your home, so small changes can make a big difference.
Turn off lights and electronics when you leave a room.
Close your blinds or curtains on the sunny side of your home to keep it cooler.

Cleveland Utilities Announces Changes to Wastewater Residential Sewer Cap Billing Effective July 1, 2026 & Reduction in Pricing for Irrigation Meters Beginning September 1, 2025

aensley@clevelandutilities.com (Amy Ensley) — Tue, 24 Jun 2025 16:01:31 GMT

CU Updating Residential Wastewater Billing Structure in July 2026 and Reducing Cost of Irrigation Meters in 2025

Cleveland Utilities (CU) is announcing an important update for its residential wastewater billing structure effective July 1, 2026 . Historically, Cleveland Utilities has implemented a 14-unit cap on wastewater billing during the months of April to November. Starting next July, CU will eliminate this 14-unit wastewater cap, a change that will directly tie wastewater charges to actual water consumption. This change will create a more equitable and transparent model for CU customers.

As part of the transition, Cleveland Utilities will also reduce the cost of irrigation meters beginning September 1, 2025 . Irrigation meters are often used to measure water that does not flow into the sewer system. For example, lawn or garden use. Previously, irrigation meters were priced at twice the rate of standard residential water meters. Moving forward, their pricing will match that of a standard residential water meter, making it more affordable to install an irrigation meter and potentially save on wastewater charges. CU encourages customers to monitor their water usage and assess whether the installation of an irrigation meter would be beneficial for their household.

Cleveland Utilities will focus on educating customers about these changes. The goal is to provide ample time to determine if installing an irrigation meter will be advantageous for their water and sewer budgets. This educational effort is aimed at ensuring a smooth transition for all customers.

Additionally, CU has a breakeven calculator on its website. This calculator is designed to help residential customers with sewer service estimate how long it may take to recover the cost of installing a dedicated irrigation meter at their property. This calculator can be accessed at https://www.clevelandutilities.com/residential-irrigation-calculator .

For more information, customers are encouraged to contact Cleveland Utilities Call Center at (423) 472-4521. An informative campaign will provide ongoing updates prior to implementation.

Cleveland Utilities Announces Adjustments to Water Loss Protection Program Fees Effective July 1, 2025

aensley@clevelandutilities.com (Amy Ensley) — Thu, 05 Jun 2025 16:55:08 GMT

Cleveland Utilities Water Loss Protection Program Fees Adjustment Effective July 1, 2025

Cleveland Utilities (CU) is committed to ensuring the highest standards of service and protection for its valued customers. In line with this commitment, Cleveland Utilities offers a Water Loss Program designed to help customers with the potentially high and unexpected repairs/costs associated with water leaks. Effective July 1, 2025, CU is announcing an adjustment to the associated fees for this program. These changes are necessary to continue offering robust protection amidst rising costs.

Since the inception of the Water Loss Program in April of 2020, the price has held steady. CU takes rate increases seriously and only implements change when necessary. This is the public utility model, working hard to keep rates as low as possible.

Basic Water Loss Protection (Opt-Out Program)
The Basic Water Loss Protection Program will increase from $1.00 per month to $2.00 per month effective July 1, 2025. Basic coverage is designed to safeguard customers against unexpected water loss, ensuring greater peace of mind. All customers are automatically enrolled in the basic program and will experience the $1.00 increase unless they have previously opted out. Customers who have opted out of the basic program but wish to take advantage of this added protection can re-enroll by contacting Cleveland Utilities.

Enhanced Water Loss Protection Program (Opt-In Program)
For those seeking additional coverage, Cleveland Utilities offers an optional Advanced Water Loss Protection Program. Effective July 1, 2025, the fee for this program will increase from $10.00 per month to $15.00 per month. Customers currently enrolled in the Enhanced Program will experience the $5.00 increase automatically. However, customers always have the option to continue with extra protection or disenroll from the program.

For those interested in additional information or assistance with enrollment options, Cleveland Utilities Customer Service Team is available at (423) 472-4521 to provide support and assist with any questions. Details of the program offerings can be found at https://www.clevelandutilities.com/water-loss-program

If customers don’t participate in either option, and a leak occurs, they will be responsible for the bill, repairs, and any other costs that may occur.

Cleveland Utilities thanks its customers for their understanding and continued partnership.

MyBundle Makes TV Streaming Easy!

aensley@clevelandutilities.com (Amy Ensley) — Mon, 19 May 2025 20:26:13 GMT

Discover TV Streaming with MyBundle!

The Best Way to Start Streaming

You’ve probably spent most of your life using cable to watch TV. And why wouldn’t you? It’s been the go-to for many years.

But now, cable isn’t the only option for staying up to date with your favorite shows. In fact, cable comes with a few downsides. One major drawback is the cost—cable tv can be pricey depending on the package. Another downside can be limited flexibility with channel selection. You typically can’t pick and choose what you want to watch and are instead locked into a package—and possibly a contract—that includes many channels you might never use.

Streaming has upended this TV consumption model. Streaming allows you flexibility in what you watch. You can still see live shows, and you can also choose platforms with specific content you’re interested in. And the best part is, you can typically save hundreds of dollars every year over cable.

But streaming can be confusing. There are many options to choose from, so it can be difficult to know where to start. And that’s why we’ve partnered with MyBundle .

What is MyBundle?

MyBundle is a free online tool that helps you identify which streaming platforms are best for you.

Consider it a nearly one-stop shop for all your streaming needs, from finding your platform of choice to discovering new shows. It’s the perfect way to get started with streaming because MyBundle makes the whole process simple and easy.

The first step is to take the Find My Bundle quiz. This will allow MyBundle to know what you and your family enjoy watching. Your quiz results will indicate which streaming platforms are best for you.

Then, you can sign up for those streaming platforms through MyBundle.

Now that you have a MyBundle account, you’ll unlock all the features that can make your viewing experience even better. You can create Watchlists of shows you want to see, and MyBundle will tell you which platforms they’re on.

And MyBundle will recommend other shows or movies you should check out based on what you enjoy.

Think of MyBundle as your friend who knows all the latest movies and TV shows. Except MyBundle knows what you love to watch, so the recommendations are always spot-on.

One of MyBundle’s best features is the MyApps category.

This allows you to track all the streaming (and music) apps you use and what you’re spending. It’s an easy way to manage the cost and decide if you should unsubscribe from any services you’re not using (or add another one if there’s room in the budget!).

Take the Quiz

Getting started with streaming and MyBundle is easy. All you need to do is take the Find MyBundle Quiz , pick your platforms, and turn on the TV (or your tablet, or phone, or whatever you use!).

And when you’re connected with high-speed internet from Cleveland Utilities, streaming is seamless.

Water Outage - Dry Valley Road NE - April 16, 2025, at 11 p.m. through 7 a.m. April 17, 2025

aensley@clevelandutilities.com (Amy Ensley) — Thu, 17 Apr 2025 01:15:42 GMT

Water Outage - Portion of Dry Valley Road NE Area

Please be advised Cleveland Utilities will be making a necessary repair that will be impacting water service in the Dry Valley Road NE area. Water is expected to be off beginning at approximately 11 p.m. on Wednesday, April 16, 2025, through 7 a.m. Thursday, April 17th. The affected areas outlined in the image above include Keystone Subdivision and Dry Valley Road NE from the jetport to approximately 3/4 of a mile north of Keystone Drive NE.

Thank you for your patience and understanding as we complete this necessary work.

The Power of CU's 100% Fiber Network

aensley@clevelandutilities.com (Amy Ensley) — Thu, 03 Apr 2025 19:17:48 GMT

Experience the Power of the Area's Only 100% Fiber Network with Cleveland Utilities

In today’s digital age, high-speed internet is no longer a luxury—it’s a necessity. Cleveland Utilities is proud to offer a 100% fiber network, giving customers cutting-edge connectivity that enhances the way you live, work, and communicate.

But what do we mean by “100% fiber network”?

We’re glad you asked!

A true 100% fiber network means that the entire infrastructure—from our central hub to your home—is entirely fiber optic. Unlike traditional networks that rely on copper or hybrid connections, a true fiber network made of 100% fiber optic cables, which is what makes it lightning fast and the highest speed available.

Also known as fiber-to-the-home , 100% fiber technology brings high-speed internet connection directly to your home, giving you an optimal online experience for streaming, gaming, learning, and more.

Mega-Fast Internet Speeds

Our 100% fiber network provides symmetrical speeds , which means you get the same lightning-fast upload and download speeds, something competitors often can’t offer. Whether you're uploading large files, video conferencing, or gaming online, 100% fiber guarantees a lag-free connection. That means no more buffering during your favorite show or missing a hype play during the big game.

Enhanced Reliability

True fiber networks are less susceptible to bad weather conditions, electromagnetic interference, and weakened signals over a distance. Why? Fiber optic cables use light to transmit data rather than electrical signals.

Since fiber optics transmit data as pulses of light within glass strands, this makes fiber a more reliable and stable option for internet connectivity.

This means fewer outages and a more dependable, consistent connection for you.

Improved Electric Reliability

Beyond just internet and phone services, fiber plays a crucial role in modernizing Cleveland’s electric grid. Through distribution automation , our fiber network enables a self-healing grid that can detect faults, isolate outages, and reroute power efficiently—minimizing downtime and improving reliability for CU electric customers.

Supporting Community Growth

Our robust fiber network does more than provide fast internet—it lays the foundation for a more connected community. From improving municipal services to attracting businesses and supporting education, Cleveland Utilities’ fiber infrastructure is an investment in the future of the entire community.

Experience the power of Cleveland’s only 100% fiber network. Visit https://fiber.clevelandutilities.com/

Fiber Maintenance Notice - Friday, April 4th - 12 AM to 4 AM

aensley@clevelandutilities.com (Amy Ensley) — Tue, 01 Apr 2025 22:03:32 GMT

Cleveland Utilities Fiber Maintenance Notice

When: Friday, April 4th

Start Time: 12 AM (midnight)

Expected End Time: 4 AM

The maintenance is to repair the issue that our customers dealt with last Friday, March 28th and permanently fix the underground fiber that was dug into. The process is expected to take 4 hours, and we aim to have service restored by 4 AM.

We apologize for any inconvenience and appreciate your patience

during this necessary repair work. Your understanding means

an incredible amount to us. We are committed to being transparent and providing our customers with the best service possible.

Fiber Construction Process at Cleveland Utilities

aensley@clevelandutilities.com (Amy Ensley) — Mon, 24 Mar 2025 17:16:32 GMT

CU Fiber Construction Process

At Cleveland Utilities (CU), one of the most critical steps in achieving our 100% fiber network is our fiber construction process.

How CU is Installing Fiber Lines

There are two primary methods for installing fiber-optic cables: underground or aerial. Generally, CU’s fiber optic cables will follow the same path as the electric lines. Thus, if the electric lines are underground, the fiber lines will also be underground. If the electric lines are overhead, the fiber lines will be overhead as well.

Why True Fiber is Better

Unlike hybrid networks that combine fiber with outdated copper or coaxial lines, a true fiber-optic network delivers unmatched performances. Here’s why:

Symmetrical Speeds – Enjoy equal upload and download speeds, ideal for streaming, gaming, and remote work.
Higher Bandwidth – Fiber can handle significantly more data, ensuring smooth performance even with multiple devices connected.
Faster Load Times – Experience minimal lag, perfect for streaming, video conferencing, and online gaming.
Less Interference – Unlike copper, 100% fiber is resistant to electromagnetic interference, ensuring a stable and uninterrupted connection.

Step-by-Step of CU’s Process

Planning - Before digging begins, extensive planning takes place to map out the most efficient routes for fiber installation. Our team works diligently to ensure compliance with state and local regulations.
Locating and Marking Utilities - To help prevent damage to existing infrastructure, CU makes a One-Call request through Tennessee 811 for all underground utility lines such as water, gas, and electricity to be marked. This step is completed before any excavation begins to ensure our fiber installation does not interfere with essential services.
Trenching and Boring-Depending on the environment, we use one of two

methods.

Traditional Trenching – A narrow trench is dug to lay fiber conduit, then carefully refilled.
Directional Boring – Used in sensitive areas, this technique allows fiber to be installed with minimal surface disruption.

4. Installing Conduit and Fiber - Once the path is ready, high-quality fiber optic
cables are installed inside protective conduits to ensure durability and
resistance to environmental factors. This step is essential for the future of our network and will be a key factor in keeping it strong for decades to come.

5. Splicing and Testing- After fiber is in place, our technicians carefully splice the
fiber strands. Rigorous testing is then conducted to secure seamless
connectivity. This ensures that every home and business will receive optimal
speed and reliability.

6. Restoration- We take pride in leaving areas as we found them—or better. After
installation, we restore roads, sidewalks, and landscapes to their original
condition, ensuring minimal disruption to the community.

Minimizing Disruptions During Installation

Cleveland Utilities understands that infrastructure upgrades can be inconvenient, which is why we take every precaution to minimize disruptions while installing underground fiber lines. Our crews work diligently to ensure a smooth process with as little impact as possible.

Advanced trenchless technologies like directional boring are used to reduce road closures and surface damage. We strive to complete each phase efficiently, while also maintaining the highest safety and quality standards. Our goal is to enhance connectivity without compromising the daily lives of our customers, making the transition to a 100% fiber network as seamless as possible.

What This Means for Cleveland Utilities Customers

Cleveland Utilities is building a fiber network that will support our community for generations. This initiative not only enhances internet speed and reliability but also strengthens our electric grid infrastructure. Our fiber network will improve utility management and assist with faster electric restoration times during power outages.

CU’s fiber network is paving the way for a more connected Cleveland. Stay tuned for updates as we continue to expand.

For more information on our fiber services, visit our website or contact us at 423-472-4521 today!

Cleveland Utilities and Lee University Athletics Expand Partnership for the 2024-25 Season

aensley@clevelandutilities.com (Amy Ensley) — Tue, 21 Jan 2025 13:58:50 GMT

Cleveland Utilities and Lee University Athletics Expand Partnership for the 2024-25 Season

Big news for Flames fans and the Cleveland community! Cleveland Utilities is expanding its partnership with Lee University Athletics and is now the official sponsor of the Lee Flames Sports Network on FloCollege, the streaming home of all Lee Athletics action.

A Winning Team On and Off the Field

“Cleveland Utilities is proud to partner with Lee University Athletics,” shared Tim O. Henderson, President and CEO of Cleveland Utilities. “Both our organizations share a commitment to excellence and a deep dedication to community.”

This partnership isn’t just about athletics. It’s about investing in Cleveland’s future. Cleveland Utilities’ recent launch of our state-of-the-art fiber internet service is a game-changer, delivering unparalleled speed, reliability, and connectivity. Henderson emphasized how the service is elevating experiences across the board, from the classroom to the field, ensuring Lee’s students, faculty, and athletes have the tools they need to succeed.

“Together, we’re fostering growth, supporting talent, and building a brighter future for the community we both love and serve,” Henderson said.

Watch Video of Announcement - https://youtu.be/7lO95BO-1Ys?feature=shared

What This Means for Fans

This expanded partnership brings Lee Athletics closer to its fans than ever before. As the official sponsor of the Lee Flames Sports Network, Cleveland Utilities is helping to deliver all the heart-pounding action straight to your screens via FloCollege. Whether you’re cheering from the stands or streaming from home, you’ll feel the speed and reliability Cleveland Utilities’ fiber internet brings to the game.

Strengthening the Community

Lee Athletic Director John Maupin expressed his enthusiasm for the expanded partnership, saying, “We are excited to partner with Cleveland Utilities, and we are grateful for their investment into the lives of our student-athletes and the mission of Lee University Athletics.”

Maupin added, “We share a deep desire to positively impact our community and shape the lives of young people for the better. Cleveland Utilities’ venture into providing fiber internet represents tremendous growth and innovation—and we’re proud to help spread the word to everyone in our community. Go Flames!”

Here’s to a bright future fueled by teamwork, innovation, and a shared love for community! Let’s go Flames! ��

Stay tuned for more updates, and don’t forget to catch the action this season with FloCollege, powered by Cleveland Utilities.

Why Marking Underground Utilities Is Essential for Fiber Internet Installation

aensley@clevelandutilities.com (Amy Ensley) — Tue, 10 Dec 2024 14:12:11 GMT

Why Marking Underground Utilities Is Essential for Fiber Internet Installation

As we work to expand fiber to more Cleveland Utilities electric customers, you may notice colored markings or flags in the ground throughout the area. These are signs of progress, indicating that CU Fiber internet lines are expanding throughout the city!

When installing underground facilities, utility companies will mark their lines to identify where underground utilities are located. The colors of the markings follow the American Public Works Association’s standardized color code to signify different utility types:

Blue: Drinking water
Green: Sewer and drain lines
Orange: Communication lines
Pink: Survey markings
Purple: Reclaimed water and irrigation
Red: Electric power lines
White: Planned excavation
Yellow: Gas, oil, and hazardous materials

Marking underground utility lines is a critical part of the fiber construction process. CU utilities are marked too so our crews can work safely and to help avoid any interruptions in service.

Underground utilities can pose significant safety risks if damaged during excavation. Gas leaks, internet outages, and water main breaks are just a few examples of potential hazards that can result from hitting buried lines. Accidentally damaging underground utilities can also lead to costly repairs, fines, and project delays.

Tennessee’s Underground Utility Damage Prevention Act (TCA 65-31-101) requires everyone who digs to contact Tennessee 811 at least three working days before starting a project and to mark underground utilities prior to the excavation. Failing to comply with these regulations can result in penalties and legal consequences.

At Cleveland Utilities, following all state and federal regulations is a top priority. These standards help ensure we maintain safe, efficient, and compliant operations while delivering reliable services to our community.

So, if you see colored markings or flags in your area, that’s good news! It means we are expanding our CU Fiber network and bringing rapid, reliable internet to your neighborhood soon.

To learn more about CU Fiber, including when you can expect to have access in your neighborhood, go to https://www.clevelandutilities.com/fiber and search your address.

Cleveland Utilities Addresses Fiber Project Construction Challenges

Fri, 22 Nov 2024 20:27:30 GMT

Cleveland Utilities Addresses Fiber Project Construction Challenges and AT&T/Spectrum Internet Service Disruptions

Cleveland Utilities (CU) believes in being open and transparent with its customer base and wants to communicate an important update regarding challenges the utility has and continues to face during its ongoing fiber project. CU’s commitment to its customers remains steadfast, and the utility recognizes the importance of sharing details and facts, so customers are informed.

During the ongoing construction phase of the fiber buildout, CU's contractors have inadvertently dug into AT&T and Spectrum lines which led to temporary disruptions in internet service for some households. Unfortunately, despite CU adhering to all necessary protocols and placing requisite one-call requests, these providers have repeatedly not marked their service drops, resulting in unmarked facilities being affected.

Cleveland Utilities has received numerous calls from impacted customers when these occurrences happen, and while CU is not liable or financially responsible for damages occurring to unmarked lines, CU’s staff is actively trying their absolute best to help customers get their issues resolved. They have been reaching out to the appropriate provider to alert them of the incidents and working on behalf of the customer in an effort to get their services restored as quickly as possible.

Additionally, Cleveland Utilities strongly recommends for customers of AT&T and Spectrum to contact them and encourage the marking of their facilities. The action of these companies marking their lines will ensure their facilities are correctly identified to help prevent future occurrences of disruptions. A clear indication that a customer’s service line has been marked is the appearance of orange paint, leading from the curb to the home.

Cleveland Utilities wants customers to know they are being proactive in this respect and are marking their facilities. This is CU’s commitment to help ensure their customers do not experience disruptions caused by unmarked lines. By increasing awareness and encouraging all service providers to mark their facilities, we can help protect our community’s services to have reliable utility access. By working together, we can all help alleviate these issues.

In a recent development, one of AT&T's primary fiber lines was accidentally hit due to not being marked, and when they were unable to deploy repair resources promptly, CU’s contractor stepped in to assist AT&T with their repairs. This effort displays CU’s dedication and exemplifies CU as a cooperative partner in this process.

“ Our customers rely on internet service for countless essential activities, and being without it can be incredibly frustrating, " said Tim O. Henderson, President/CEO of Cleveland Utilities. “ It's always our desire for customers’ utility services, from all providers, to be uninterrupted and accessible. We sincerely regret this is happening, but we want our customers to know we are doing everything possible to ensure this project is performed with excellence. ” Cleveland Utilities ensures strict adherence to all state and federal regulations, maintaining the highest standards for quality and safety throughout its fiber project execution.

Cleveland Utilities truly appreciates the ongoing patience and understanding of customers as these challenges are encountered. Our goal is to minimize disruptions as much as possible during this process. CU remains focused on delivering exceptional utility services, including a robust fiber infrastructure, which will benefit the community moving forward.

Any updates or developments will be communicated. For further inquiries or more information, please contact 423-472-4521 . Stay connected by following us on Facebook , Instagram , and YouTube .

Thank you for your continued support and trust in Cleveland Utilities.

Lead and Copper Rule (LCR) Update

Wed, 25 Sep 2024 00:59:04 GMT

FOR IMMEDIATE RELEASE - Cleveland Utilities (CU) Prepares for Implementation of EPA’s Revised Lead and Copper Rule

Cleveland, TN – October 4, 2024 – Cleveland Utilities (CU) is actively preparing for the upcoming implementation of the Federal Environmental Protection Agency’s (EPA) Lead and Copper Rule Revision (LCRR). One of the key components of the revisions requires water systems to create an inventory of water service line materials on both the utility side and the customer side of a water meter.

CU has always placed the safety of the water supplied to customers as a top priority and has not installed any lead piping on its system since 1971 and possibly even earlier. Additionally, CU employs corrosion control treatments to create protective coatings on pipes and homeowner plumbing, which helps prevent lead from leaching into the water. For years, CU’s rigorous sampling has consistently shown no lead issues, meeting the stringent regulatory standards set by the Tennessee Department of Environment and Conservation (TDEC) and the EPA.

Although the revised LCRR reporting will not come into full effect until this month, CU has been diligently working on the water lines inventory for an extended period. Initial findings suggest that most properties in our service territory don’t have lead service lines originating from the utility side. However, there remains a slight possibility that some customer service lines in homes built before 1988 may still contain lead.

Cleveland Utilities will soon be sending additional communications, including a new section on its website with information about how the LCRR will affect CU and its customers as well as a link to the survey with detailed instructions. CU will need collaboration from customers to collect information about the material of the water service line at their residence to help us identify potential lead material that could be in our area.

CU is committed to providing clean drinking water to its customers. The water quality of CU meets or exceeds all federal and state water regulations. We are committed to maintaining this track record as we work towards full compliance with the revised LCRR.

We invite you to visit our Lead and Copper Rule page to learn more about lead, view our interactive service line map to find your address, and participate in our Service Line Material Survey.

Click Here for more information.

Stages of Fiber Construction

Wed, 28 Aug 2024 00:44:47 GMT

Fiber Construction Work

Wed, 28 Aug 2024 00:28:16 GMT

The word is out! We are building fiber in our community, and cannot wait to get you connected!

Cleveland Utilities (CU) contract construction crews are actively constructing its brand new state-of-the-art fiber optic network. We are excited to share the benefits of our advanced fiber network with you: fast download and upload speeds, generous bandwidth, and reliability of fiber direct to your home. The complete fiber buildout will take an estimated eighteen months before all our electric customers will have access to these services. Despite the wait and occasional inconveniences over the coming months, we are proud to be able to bring you another option and access to the fastest, most reliable internet in our area.

The construction stage is focused on building the network by either burying fiber optic cable in the ground or hanging aerial lines (depending on the design of the network and how existing utility lines are installed).

What to Expect

Overhead Construction

The fiber network will be connected to our existing utility poles and consist of hanging aerial lines from pole to pole. Overhead work does not require any digging.

Underground Construction

The underground construction process will include digging, trenching, and boring activities to install the fiber. We will be utilizing specialized equipment and adhering to industry best practices to minimize disruptions and complete the work as efficiently as possible.

Our goal is to minimize any inconvenience to you. Once the work is finished, CU and our contractor will repair any damage and ensure that any affected customer property is properly restored.

During Construction

After Property Restoration

We appreciate your patience and cooperation during this construction phase as we work to bring high-speed internet and telephone services to our customers and enhance electric reliability through our innovative fiber optic network. with CUA's fiber, your family can be more productive, enjoy pristine streaming picture quality for TV and movies, distortion-free video calling, riveting online gaming, and all of the other online activities that have become a part of your life.

Questions?

Call us anytime at (423) 472-4521 . Our representatives are always happy to take your call. You can pre-register and check availability to see when you will have access to fiber services at your address.

Grid Modernization/Fiber Project Update

Sat, 02 Mar 2024 18:54:45 GMT

Cleveland Utilities (CU) began the engineering portion for CU’s Grid Modernization and Broadband Project for its electric customers in the fall of 2023. CU has selected FiberRise-Entrust of Huntsville, AL, to engineer and manage construction of the fiber optic system.

The FiberRise-Entrust team actively has crews conducting field work (various inspections/assessment tasks) to optimize the fiber design routes. As a reminder, this phase of the project may require physically visiting each pole owned by CU in its electric service footprint. FiberRise-Entrust may also need to access properties at an electric customer’s residence/business to verify best routes for designing fiber to reach a home/business based on how power is currently provided to the location. All activity will occur outside of the home/business and will be very typical to CU’s meter/equipment inspection activities.

Crews will be working in various areas of the electric service territory Monday through Saturday from 7 a.m. until dark until further notice.

FiberRise-Entrust employees/contractors will have an identification letter and Cleveland Utilities logos on their vehicles. Again, FiberRise-Entrust is an authorized consultant working on behalf of CU.

Additionally, Cleveland Utilities has launched a new portion of its website where customers are able to track the progress of this project so that they are able to determine when broadband services will be available in their area. This new section of the website allows customers the opportunity to register for updates/announcements and pre-sign up for services as they become available. Please visit https://fiber.clevelandutilities.com.

Should you have any questions, please contact Cleveland Utilities 24/7 Call Center at (423) 472-4521 . We greatly appreciate your understanding and cooperation as we strive to enhance reliability and connectivity in our community.