Application For Service - Terms & Conditions
Customer hereby makes application for utility service(s) from Cleveland Utilities (CU). Customer agrees to comply with CU’s rates, rules, regulations, policies and procedures that exist at the time service(s) is initiated. Customer’s acceptance of service(s) from CU is further subject to any future amendments or modifications to CU’s rates, rules, regulations, policies and procedures. Customer agrees that this Agreement shall apply to Customer’s original address and to all of Customer’s future addresses. Customer grants CU’s agent right of access to Customer’s premises at all reasonable times and for all necessary purposes.
Customer will be billed a new account fee for each new location. A security deposit may also be charged. CU may waive a deposit for residential customers that have a credit rating verified by CU’s agent that would warrant waiving a residential customer’s deposit. Residential customers may choose not to have their credit verified, but if a residential customer does not authorize CU’s agent to verify credit, then a deposit will be due before CU can provide any utility service. If a residential customer desires to have CU’s agent check their credit, the customer must provide a Social Security Number, which shall authorize CU’s agent to verify credit.
Customer shall be responsible for services from connection date until CU is properly notified of cancellation of service(s). Customer agrees to pay for service(s) as measured by CU��s metering devices and in accordance with CU’s applicable rate schedule(s). All bills are due and payable according to the terms of Customer’s bill. Customer’s failure to receive a bill does not release Customer from Customer’s payment obligation. If Customer’s payment is delinquent, or if Customer fails to perform Customer’s obligations under this Agreement or in Customer’s bill, Customer agrees to pay all of CU’s collection expenses, including attorneys’ fees, and court costs.
If Customer or an individual in Customer’s household is dependent upon 24-hour electrical equipment to sustain life, medical certification of the health condition and the type of equipment used must be provided to CU. CU will determine if the equipment qualifies for CU’s Life Support Program. This program alerts CU to the urgent need for electricity in the event of a power outage. Even if Customer’s address is listed on this program. CU shall not be responsible for any damages incurred by Customer or anyone in Customer’s household due to lack of utility service(s). Furthermore, the life support program does not relieve Customer from full payment of all utility bills in accordance with Customer’s bill and CU’s rules and regulations.
Customer’s failure to abide by CU’s rates, rules, regulations, policies and procedures may cause Customer’s utility service(s) to be terminated. CU reserves the right to secure additional deposits if Customer fails to pay for service(s) according to Customer’s bill. If Customer’s service(s) is disconnected because of non-payment of a past-due bill, the past-due balance must be paid in full before service(s) can be restored. CU cannot guarantee same-day reconnection service. If Customer’s service(s) is disconnected, a disconnect fee will be added to the Customer’s bill. An additional reconnection fee will be charged if a Customer’s service(s) is reconnected after regular business hours.