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Privacy Statement
This Privacy Policy describes Cleveland Utilities policies and procedures for collecting and using personal information, the use of cookies, and security procedures on www.clevelandutilities.com and www.clevutil.com. If you have any questions, please contact our Webmaster. Personal Information
Cleveland Utilities explicitly asks when it
needs information that identifies you
individually ("personal information"). You
can visit our site without disclosing any
personal information. At no time do we release personal information to organizations or individuals outside of Cleveland Utilities except for criminal investigations or to collect fees that are considered delinquent. Cookies Cleveland Utilities uses non-personally identifiable information and information obtained through the use of "cookies" in order to improve the site. By tracking how many people visit our site and where visitors go on our site, we are able to determine which parts of the site users like the best, which parts need some improvement, and what changes should be made. By obtaining this information, we are able to continually improve our site and bring you the best online experience possible. Collecting such information involves the logging of IP address, operating system (e.g., Windows or Macintosh), type of browser software (e.g., Mozilla Firefox or Internet Explorer) used by each visitor to the site. Although such information is not personally identifiable, it can be used to determine the IP address of the visitor's Internet Service Provider and the geographic location of his or her point of connectivity to the internet. Links to other Web Sites This privacy policy applies only to www.clevelandutilities.com; www.clevutil.com; and www.paybill.com/cu. You should be aware that through links on our site you may be directed to other web sites, which we do not control. Cleveland Utilities has no control over privacy policies, or practices of these other sites, and is not responsible for the privacy practices or the content of Web sites to which we link or which we list, rank or identify by means of a search. Cleveland Utilities takes no responsibility to the products, services, policies or actions of third parties or the content of third party Web sites. We encourage you to be aware when you are leaving our site and to read the privacy policy of each Web site you visit. Security The Cleveland Utilities I.T. Department has established and maintains reasonable procedures to protect confidentiality, security, and integrity of personal information collected by this site. Cleveland Utilities will only disclose your personal information if required to do so by law. Contact Us If you have any questions about this privacy statement, the practices of Cleveland Utilities, or your experience with this web site, please contact our Webmaster. Cookies are small pieces of data, or data files, which are sent by a web site to your web browser and are stored on your computer. The site may require you to enable cookies to utilize all of our services. The cookie itself does not contain any personal identifiable information about a visitor, and Cleveland Utilities does not use cookies in order to obtain such information. Cleveland Utilities will never save credit card or personal information in cookies. Cookies are used by most sites on the Internet. We collect information through the use of cookies. They are used to understand general traffic patters on our website. The information stored in the cookie is used only for statistical tracking purposes and not for individual identification. In no way does Cleveland Utilities relate personal information to these traffic pattern statistics. Cookies are also used to prefill forms so that you do not need to re-enter the data, for example when you apply for utility services online. Accepting a cookie does not give us access to your computer or any personal information about you. We use the data to provide feedback to our web designers, content providers, and/or management team to assist them in improving our web site and services offered. You can also set modified privacy preferences in your web browser. To modify cookie settings: In Internet Explorer: From the Tools menu, select Internet Options and then select Privacy. Click the Advanced button. Select the desired settings. In Mozilla Firefox: From the Tools menu, select Options and then select Privacy. Select the desired settings. Download Adobe Acrobat Reader (click icon below)
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