Cleveland Utilities explicitly asks when it needs information that identifies you individually ("personal information"). You can visit our site without disclosing any personal information.
Cleveland Utilities uses personal information only for the purpose for which it was submitted either to operate the site and to deliver our services. For example, if you place a service order to establish or disconnect utility service at your residence or business, Cleveland Utilities will ask for personal information needed to process your request, such as your address. Cleveland Utilities may use your email address to respond to incoming requests from you. By submitting information through our site you agree to our sites terms and conditions and personal information submitted will be used only for the purpose for which it was submitted.
At no time do we release personal information to organizations or individuals outside of Cleveland Utilities except for criminal investigations or to collect fees that are considered delinquent.
Cleveland Utilities uses non-personally identifiable information and information obtained through the use of "cookies" in order to improve the site. By tracking how many people visit our site and where visitors go on our site, we are able to determine which parts of the site users like the best, which parts need some improvement, and what changes should be made. By obtaining this information, we are able to continually improve our site and bring you the best online experience possible.
Collecting such information involves the logging of IP address, operating system (e.g., Windows or Macintosh), type of browser software (e.g., Mozilla Firefox or Internet Explorer) used by each visitor to the site. Although such information is not personally identifiable, it can be used to determine the IP address of the visitor's Internet Service Provider and the geographic location of his or her point of connectivity to the internet.
Links to other Web Sites
The Cleveland Utilities I.T. Department has established and maintains reasonable procedures to protect confidentiality, security, and integrity of personal information collected by this site. Cleveland Utilities will only disclose your personal information if required to do so by law. For more information please visit our Security Policy page.
If you have any questions about this privacy statement, the practices of Cleveland Utilities, or your experience with this web site, please contact our Webmaster.