Privacy Statement

This Privacy Policy describes Cleveland Utilities policies and procedures for collecting and using personal information, the use of cookies, and security procedures on,, and If you have any questions, please contact our Webmaster.

Personal Information

Cleveland Utilities explicitly asks when it needs information that identifies you individually ("personal information"). You can visit our site without disclosing any personal information.

Cleveland Utilities uses personal information only for the purpose for which it was submitted either to operate the site and to deliver our services. For example, if you place a service order to establish or disconnect utility service at your residence or business, Cleveland Utilities will ask for personal information needed to process your request, such as your address. Cleveland Utilities may use your email address to respond to incoming requests from you. By submitting information through our site you agree to our sites terms and conditions and personal information submitted will be used only for the purpose for which it was submitted.

At no time do we release personal information to organizations or individuals outside of Cleveland Utilities except for criminal investigations or to collect fees that are considered delinquent.


Cleveland Utilities uses non-personally identifiable information and information obtained through the use of "cookies" in order to improve the site. By tracking how many people visit our site and where visitors go on our site, we are able to determine which parts of the site users like the best, which parts need some improvement, and what changes should be made. By obtaining this information, we are able to continually improve our site and bring you the best online experience possible.

Collecting such information involves the logging of IP address, operating system (e.g., Windows or Macintosh), type of browser software (e.g., Mozilla Firefox or Internet Explorer) used by each visitor to the site. Although such information is not personally identifiable, it can be used to determine the IP address of the visitor's Internet Service Provider and the geographic location of his or her point of connectivity to the internet.

Links to other Web Sites

This privacy policy applies only to,,, and You should be aware that through links on our site you may be directed to other web sites, which we do not control. Cleveland Utilities has no control over privacy policies, or practices of these other sites, and is not responsible for the privacy practices or the content of Web sites to which we link or which we list, rank or identify by means of a search. Cleveland Utilities takes no responsibility to the products, services, policies or actions of third parties or the content of third party Web sites. We encourage you to be aware when you are leaving our site and to read the privacy policy of each Web site you visit.


The Cleveland Utilities I.T. Department has established and maintains reasonable procedures to protect confidentiality, security, and integrity of personal information collected by this site. Cleveland Utilities will only disclose your personal information if required to do so by law. For more information please visit our Security Policy page.

Contact Us

If you have any questions about this privacy statement, the practices of Cleveland Utilities, or your experience with this web site, please contact our Webmaster.
© 1994-2017 Cleveland Utilities Information Technology Division. All rights reserved. Unauthorized use of data found on our website is prohibited.
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