Welcome - Cleveland Utilities

Online Services

What is Online Bill View & Pay?
Online Bill View & Pay is a service providing you the convenience to access your account information online with a username and password. To use Online Bill View & Pay you must first sign up for Online Services. There is no charge for viewing your online account information or by paying with a check using USA ePay® services. If you select the option to pay with a Credit/Debit card Hewlett Packard® Convenience Pay charges a $3.95 per transaction convenience fee.

Why Sign Up?
--> Provides online access to your most recent bills and payments
--> Allows access to pay your bill via username and password option through Hewlett Packard® Convenience Pay
and/or USA ePay® services.
--> Up to 12 months billing history
--> View current utility statements
--> View billed services information

How to Get Started
To sign up for Online Bill View & Pay, you must first register for Online Services. To register for Online Services, you'll need:
--> Last 6 digits of Cleveland Utilities account number.
--> Last name associated with Cleveland Utilities account.
--> Valid Telephone number
--> 5-digit Mailing Zip Code (from your last statement)
--> Your E-mail
--> Amount of Last Utility Bill Why do we ask for this?

If you provide the correct information access to Online Services will be processed immediately. If you experience issues with our automatic sign-up [click here] to complete our Online Services form and your request will be manually processed on the next business day and access granted within 48 hours.

Frequently Asked Questions
[View FAQ]

Payment posting timeframes
If you make your payment:	Your payment will post to your account on:
before 3:00 p.m. ET, Monday - Friday	The same day
after 3:00 p.m. ET, Sunday - Thursday	The next day
after 3:00 p.m. ET, Friday-Sunday	The following Monday

Online payments are not processed on the following holidays: New Year's Day; Martin Luther King Day; Presidents' Day; Good Friday; Memorial Day; Independence Day; Labor Day; Veterans Day; Thanksgiving; Friday after Thanksgiving; Christmas Eve; Christmas Day; and New Year's Eve. Other holidays or times are subject to non processing and will be posted 1 week in advance on our website.

Disclaimer: All payments received through our online payment system will be posted according to the timeframes listed above. A confirmation number will appear on your screen once the payment has been processed. Payments will not be processed if you do not click the accept checkbox and button. A service charge of $25.00 will be charged for all returned checks. If you do not receive a confirmation number please contact our support prior to making another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Cleveland Utilities is not responsible for duplicate payments posted by check (this can happen when you press accept payment button more than one time or attempt to make another payment). Cleveland Utilities reserves the right to discontinue this service at anytime or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds. Customers requesting a credit to their account or refund after payment is made using this service may incur additional fees by the processing company. All refund requests cannot be processed until the check clears through the banking institution (or 10 business days). By using this service you agree to this disclaimer and terms and conditions of this site. If you do not agree to these terms and conditions, do not use this site.