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One
Time Check Payment
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What is One Time Check Payment? You can make a one time payment by check using USA ePay®. There is no charge for using this service to pay your utility bill. Click the PAY NOW button below to login to USA ePay® 
(There are no convenience fees for using
this service to pay via check) |
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Why Use One Time Check Payment? --> It is safe. You give out no more information than you do every time you use a regular paper check or use your credit or debit card. --> This service is available 24 hours a day. --> You have flexibility. You may pay by check without any incurring fees or charges. --> Payments are applied to your Cleveland Utilities account based on the posting timeframes below. How to Get Started --> [Click Here] to login to USA ePay® --> Have you 12 digit Cleveland Utilities account number ready. --> To pay by check, provide your checking account number; bank routing number; and name on account. --> To pay by credit/debit card, you'll need to login to Hewlett Packard® Convenience Pay [Click Here] To view your detailed bill information you must login to Online Services. Frequently Asked Questions [View FAQ] |
| Payment posting timeframes | |
| If you make your payment: | Your payment will post to your account on: |
| before 3:00 p.m. ET, Monday - Friday | The same day |
| after 3:00 p.m. ET, Sunday - Thursday | The next day |
| after 3:00 p.m. ET, Friday-Sunday | The following Monday |
Disclaimer: All payments received through our online payment system will be posted according to the timeframes listed above. A confirmation number will appear on your screen once the payment has been processed. Payments will not be processed if you do not click the process payment button. A service charge of $25.00 will be charged for all returned checks. If you do not receive a confirmation number please contact our support prior to making another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Cleveland Utilities is not responsible for duplicate payments posted by check (this can happen when you press process payment button more than one time or attempt to make another payment). Cleveland Utilities reserves the right to discontinue this service at anytime or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds. Customers requesting a credit to their account or refund after payment is made using this service may incur additional fees by the processing company. All refund requests cannot be processed until the check clears through the banking institution (or 10 business days). By using this service you agree to this disclaimer and terms and conditions of this site. If you do not agree to these terms and conditions, do not use this site.