Time Check Payment
What is One Time Check Payment?
You can make a one time payment by check or EFT (Electronic Funds Transfer) by using Hewlett Packard Convenience Pay®. There is No charge for payments made via check or EFT. This option is also available through Online Services.
Or Call 1-866-594-5715 to pay by phone.
Why Use One Time Payment?
--> It is safe. You give out no more information than you do every time you use a regular paper check or use your credit
or debit card.
--> This service is available 24 hours a day.
--> You have flexibility. You may pay by check without any incurring fees or charges.
--> Payments are applied to your Cleveland Utilities account based on the posting timeframes below.
How to Get Started
--> [Click Here] to login to the Hewlett Packard® Convenience Pay or call 1-866-594-5715 to pay by phone.
--> Have your 12 digit Cleveland Utilities account number ready.
--> To pay by check, provide your checking account number; bank routing number; and name on account.
--> To pay by credit/debit card, you'll need to login to use the credit/debit card option [Click Here]
To view your detailed bill information you must login to Online Services.
Frequently Asked Questions
|Payment posting timeframes|
|If you submit your payment using Hewlett Packard® Convenience Pay:||Your payment will post to your account:|
|Sunday through Saturday||The same day|
Disclaimer: All payments received through our online payment system will be posted according to the timeframes listed above. A confirmation number will appear on your screen once the payment has been processed. Payments will not be processed if you do not click the accept checkbox and button. A service charge of $25.00 will be charged for all returned checks. If you do not receive a confirmation number please contact our support prior to making another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Cleveland Utilities is not responsible for duplicate payments posted (this can happen when you press accept payment button more than one time or attempt to make another payment). Cleveland Utilities reserves the right to discontinue this service at anytime or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds. Customers requesting a credit to their account or refund after payment is made using this service may incur additional fees by the processing company. All refund requests cannot be processed until the check clears through the banking institution (or 10 business days). By using this service you agree to this disclaimer and terms and conditions of this site. If you do not agree to these terms and conditions, do not use this site.