Online
Bill Payment System
[Scroll down for account login options]
Payment posting timeframes
If you make your payment:
Your payment will post to your
account on:
before 3:00
p.m. ET, Monday - Friday
The same day
after 3:00 p.m. ET, Sunday - Thursday
The next day
after 3:00 p.m.
ET, Friday-Sunday
The following Monday
Online payments are not processed on the
following holidays: New Year's
Day; Martin Luther King Day; Presidents'
Day; Good Friday; Memorial Day;
Independence Day; Labor Day; Veterans
Day; Thanksgiving; Friday after
Thanksgiving; Christmas Eve; Christmas
Day; and New Year's Eve. Other
holidays or times are subject to non
processing and will be posted 1 week in
advance on our website.
Should you experience any
problems with our online bill payment
system please contact us at: (423)
472-4521 - Extension 676 or use our
online contact form
(click here).
PLEASE READ THIS DISCLAIMER! (scroll down to read)
All payments received through our online
payment system will be posted according to the timeframes listed above. A
confirmation number will appear on your screen once the payment has been
processed. Payments will not be processed if you do not click the accept
checkbox and button. A service charge of $25.00 will be charged for
all returned checks. If you do not receive a confirmation number please
contact our support prior to attempting to make another payment. Please
note that some banks will hold funds for a period up to 10 days if you attempt
to make duplicate payments. Cleveland Utilities is not responsible for
duplicate payments posted by check or debit card (this can happen when you press
the accept button more than one time or attempt to make another payment).
Cleveland Utilities reserves the right to discontinue this service to anyone who
does not follow the terms and conditions of this website or attempts to make a
payment with a check and the check is returned due to insufficient funds.
Hewlett Packard (HP) Convenience Pay Processing charges a $3.95 per transaction
fee for payments made via credit/debit cards and a $1.95 per transaction fee for
payments made via check through the online system. Please note that these
fees are not absorbed or charged by Cleveland Utilities. Customers
requesting a credit to their account after a payment is made could incur
additional fees by the processing company. Customer who pay by check cannot
receive a refund until the check clears the bank (or 10 business days). By
clicking the links below you agree to the
terms and conditions of this website and this disclaimer.
Pay your utility bill online:
To pay your bill with your 12 digit
Cleveland Utilities account number
(located in the top corner of your
bill). This option only allows you
to view/pay current bill amount.
Login to view or pay your
utility bill online: To view
your bill and pay your bill with with a
desired username and password (you must
sign-up to use this option). This
option allows you to view your account
information; statements; usage history;
and pay your utility bill.
Create a login name and password
to view bills by registering:
NOTE -- If you are creating a new
account you will be required to enter
your 12 digit Cleveland Utilities
account number (located in the top
corner of your bill) to pay your bill
online for the first time. Your
account can be accessed with the desired
username and password submitted on the
next business day for bill viewing and
payment options. If you prefer not
to sign-up with a login account you may
pay your bill by selecting the "Pay Bill
with 12 Digit CU Account Number" button
above.
Modify Account login: NOTE --
If you modify your account login you
will be required to enter your 12 digit
Cleveland Utilities account number to
pay or view your bill online. Your
account can be accessed with the
modified username and password submitted
on the next business day for bill
viewing options.
