Online payments are not processed on the
following holidays: New Year's
Day; Martin Luther King Day; Presidents'
Day; Good Friday; Memorial Day;
Independence Day; Labor Day; Veterans
Day; Thanksgiving; Friday after
Thanksgiving; Christmas Eve; Christmas
Day; and New Year's Eve. Other
holidays or times are subject to non
processing and will be posted 1 week in
advance on our website.
Should you experience
any problems with our online bill
payment system please contact us at:
(423) 472-4521 - Extension 676 or use
our online contact form
(click here).
PLEASE READ THIS
DISCLAIMER! All payments
received through our online payment
system will be posted according to the
timeframes listed above. A
confirmation number will appear on your
screen once the payment has been
processed. Payments will not be
processed if you do not click the accept
checkbox and button. A
service charge of $25.00 will be charged
for all returned checks. If you do
not receive a confirmation number please
contact our support prior to attempting
to make another payment. Please
note that some banks will hold funds for
a period up to 10 days if you attempt to
make duplicate payments. Cleveland
Utilities is not responsible for
duplicate payments posted by check or
debit card (this can happen when you
press the accept button more than one
time or attempt to make another
payment). Cleveland Utilities reserves
the right to discontinue this service to
anyone who does not follow the terms and
conditions of this website or attempts
to make a payment with a check and the
check is returned due to insufficient
funds. Cleveland Utilities currently
does not charge a convenience fee for
using this system, but reserves the
right to charge a convenience fee to
anyone requesting a credit after paying
using this system. Customer who
pay by check cannot receive a refund
until the check clears the bank (or 10
business days). By clicking the
links below you agree to the
terms and conditions of this website
and this disclaimer.
Login to view
or pay your utility bill online:
Create a
login name and password by registering: NOTE --
If you are creating a new account you
will be required to enter your 12 digit
Cleveland Utilities account number
(located in the top corner of your bill)
to pay your bill online for the first
time. Your account can be accessed
with the desired username and password
submitted on the next business day.
Modify
Account login: NOTE --
If you modify your account login you
will be required to enter your 12 digit
Cleveland Utilities account number to
pay your bill online. Your account
can be accessed with the modified
username and password submitted on the
next business day.
