Customer Service

(click a button below to access online services):

Office Hours:  Monday through Friday. 8:00 a.m. - 5:00 p.m. (excludes holidays).

The following is a list of services provided online by Cleveland Utilities Customer Services  
(click a link below to access online services):

  - Pay your utility account online, view current bill and usage information, automatic utility payment deduction from your checking account, or find a list of all payment walk-in locations.

- Start a new or additional service, stop service for an existing address, or turn-off/turn-on service from your current address to a new address.

  - To report power outages.

- To report damaged or broken water meter lids.

- To request limbs or dead trees be removed from main power lines.

- To request information or installation on security or outdoor lighting.

  - List of special utility charges.

- Information on how to read your meter, power theft and more.

  - Energy efficiency tips, water conservation, safety information, rebate programs, new homes, and electric heat pump vs. gas heat.

- Electric fireplaces, electric grills, and surge protection products available at Cleveland Utilities.

  - Answers to the most frequently asked questions.