The
City of Cleveland, Board of Mayor and
Commissioners, acquired the properties of
the Tennessee Electric Power Company on
August 16, 1939, and on this date
established Cleveland Electric System.
Cleveland Water Works began its operation in
1895 under the direction of Commissioners of
the Cleveland Water System. In 1959, the
Board of Mayor and Commissioners instructed
the Cleveland Water System to be under the
direction of the Board of Mayor and
Commissioners.
In
March of 1976, the Board of Mayor and
Commissioners, after years of research,
directed the Cleveland Water System and
Cleveland Electric System to merge
operations. The new organization adopted the
name of Cleveland Utilities. A Board of
Public Utilities for the City of Cleveland
was established in 1981. The Board consists
of five members. The Board of Public
Utilities meets every fourth Thursday in the
Power Service Center auditorium beginning at
3:00 p.m. Meeting locations including
dates and times subject to change, please
call (423) 472-4521 extension 330 for
confirmation.
Cleveland Utilities now serves approximately
28,370 electric customers, 28,319 water
customers, and 16,482 sewer customers in the
city of Cleveland and a large portion of
Bradley County.
The electric division of
Cleveland Utilities is responsible and
dedicated to providing the citizens of
Cleveland and Bradley County with a source
of reliable and readily available electric
energy. This is a responsibility which
requires a staff possessing a high degree of
technical ability to meet current needs, as
well as building the system to meet the
needs of future generations. Being one of
the Tennessee Valley Authority’s 160
electric distributors, Cleveland Utilities
purchases power from TVA at 161,000 volts at
two delivery point substations: East
Cleveland and South Cleveland Substations.
This power is transmitted through a network
of sub transmission lines, distribution
substations and distribution feeders until
it is delivered to each of our approximately
27,000 customers. The safety and reliability
of the energy delivered is a primary goal
and responsibility of the electric division.
Our mission at CLEVELAND
UTILITIES is to become the standard of
excellence by which other utilities, both
private and public, compare their
performance.
QUALITY:
Our customers define quality for us. Our
overall success depends on quality
workmanship, quality teamwork, a quality
work place and quality communications with
one another, our customers and the public.
SERVICE:
Our customers expect and deserve quality
service. Service quality is measured in
terms of timeliness, reliability and price.
We will meet these expectations by operating
efficiently and professionally.
RELIABILITY:
We will maintain our system by anticipating
needs before they occur. We will meet the
challenge of providing vital utility service
to our community to assure its progressive
future.
COMMITMENT:
We will operate CLEVELAND UTILITIES in a
sound and responsible fiscal manner. Quality
will not be compromised for the sake of low
cost. We are committed to a “CUSTOMER FIRST”
attitude and a competitive spirit. We
realize, as our customers’ needs change, we
must change. Change is part of a constant
search for improvement. We are committed to
a work place that emphasizes cooperation
among employees.
COMMUNITY SERVICE:
We not only serve the community; we are
members of it. We will be responsible and
contribute our time, talents and energies to
projects and organizations benefiting our
community and our customers. We will be
responsible stewards of our environment.
CLEVELAND UTILITIES—THE
STANDARD BY WHICH WE ARE JUDGED WILL BE
QUALITY SERVICE, AND WE COMMIT OURSELVES TO
ACHIEVING THIS STANDARD.
